Shipping policy

DELIVERY INFORMATION

At The Aroma Vault, your excitement is our priority, and we ensure your order arrives promptly and securely. We've partnered with trusted carriers including Evri (Tracked 48) and Royal Mail (Tracked 24/48) to offer you reliable and efficient delivery services.

Delivery Details:

Expect delivery within 2-3 working days with complete tracking information provided.

Orders placed before 12:00 PM on weekdays are dispatched the same day, ensuring swift delivery.

Deliveries are conducted by Royal Mail and Evri from Monday to Saturday.

For deliveries to Highlands and Islands, an additional day may be required.

Orders placed after 8 AM on Fridays or during weekends are shipped the following Monday, except on bank holidays.

Please Note:

Delivery schedules may be affected by factors beyond our control such as operational delays at Royal Mail, strikes, or adverse weather conditions. In such cases, we appreciate your patience and understanding. If your order is already dispatched and delayed, we cannot offer refunds until the item is delivered. For lost or incorrectly delivered items, we will resend the order.

International Shipping:

We handle international orders on a case-by-case basis to ensure compliance with varying international tax regulations and to avoid customs issues. Customers interested in shipping outside the UK to European, North American, or Australian destinations should contact us at hello@thearomavault.co.uk for personalized service.